FAQs

WHERE CAN I BOOK MY TICKETS FOR CHRISTMAS IN JULY 2019 (THE ENCHANTED FOREST OF LIGHTS)

Tickets are distributed through Howler ticketing, you can book online and pay in the following stalls, Ackermans, Builders, Game, Pep, Shoprite, Boxer, Checkers, Pick n Pay and Spar, Limited tickets will be sold at the door on event nights however these are subject to availability and cannot be guaranteed.
Howler is the only official retailer of Christmas In July 2019 admission tickets. Visitor are warned not to buy tickets from unknown sources as we will not guarantee them.

DO I HAVE TO BOOK TICKETS IN ADVANCE

Christmas lights are very popular world wide, most of its events have been sold out, we advise our customers to purchase tickets in advance in order to avoid disappointments on the day. Because of venue Capacity we are forced to have limited numbers of visitors for each event day. If you do not have tickets until the event day you are not guaranteed access as we will have very limited quantities of tickets at the door

CAN I USE MY TICKETS FOR ANY DATES OF CHRISTMAS IN JULY ?

No! Your ticket is only valid for the dates and times on the tickets.

WHERE DO I PARK MY VEHICLE?

Yes, there is ample parking at the venue, unless communicated for specific venues
1. Pretoria, Ample Parking
2. Walter Sisulu NBG, Ample Parking

In the event that you can’t find parking easily and you decide to park in the surrounding neighbourhood on a side street, please be respectful of our neighbours and park legally as the event organizer is not responsible for parking tickets.

IS THE EVENT INDOOR OR OUTDOOR?

Christmas of lights, The Enchanted Forest of Lights is an outdoor. The trains are either grass, sand or paved, we suggest you ware outdoor gear. Please come prepared for any weather conditions.

WHAT MEANS OF PAYMENT CASH AND CARD PAYMENT IS ACCEPTED?

Credit, debit cards and cash, are all accepted for ticket sales. We will have one a cashless system inside the venue where howler will be issuing reloadable cards which can be used at any kiosk.

ARE THERE FOOD STALLS?

Yes, there will be lots of food stalls, and please note that picnic baskets are not allowed. We do allow camp chair and blankets.

CAN I BRING MY PET?

Pets are not allowed at the event.

HOW LONG DOES IT TAKE TO HAVE A FULL EXPERIENCE OF THE EVENT?

Aproximately 30 minutes to 1 hour to walk through the enchanted forest of lights excluding all the activities.

IS THE VENUE WHEELCHAIR FRIENDLY?

At least 90 to 100 percent of the venue is wheel chair accessible.

AM I ALLOWED TO TAKE PHOTOGRAPHES AT THE EVENT?

Christmas in July allowes photographers to make phots or vides for personal use on social media etc. #christmasin july #enchantedforestof lights

I AM A MEMBER OF THE BOTANICAL GARDENS, SO I GET FREE ACCESS TO CHRISTMAS IN JULY EVENT?

NO. Christmas in july event is a private paid event, everyone should pay to gain access to the event including membership card holders of the garden.

OUR ADVERTISING PHOTOS, VIDEOS AND CONTENT

Please note that some of the photos that we use to advertise future events on our facebook page and on our website are photos that were taken from our previous events locally and internationally. Every event is designed differently due to venue size building structures and available trails. Every venue is unique and will not give the exact feel from the other.

WEATHER AND OUTDOOR GEAR

Christmas of lights, The Enchanted Forest of Lights is an outdoor event. The trains are either grass, sand or paved, we suggest you wear outdoor gear. Please come prepared for any weather conditions

Please note that some of our electrical equipment may be water sensitive and can be affected by rainy weather.